CryocareUSA Weight Loss , IV , Hydrafacial & Cryo Med Spa Irvine

1 out of 5 stars★★★★★

“Worst place ever! Over the years I spend around 8000.00 at this place , last package i was sold i paid around 800 alls 2 years ago, but I moved out of town and for the last 2 years I had been trying to get my money back unsuccessfully Do not go there.”

1 out of 5 stars★★★★★

“I am writing to formally document a very poor experience my daughter and I had at your facility on Thursday, 02/05/2026, and to request a full refund for the service and package purchased. Earlier that afternoon, I called to make an appointment. Your posted hours on Yelp, Google, and signage outside your office state 10:00 AM to 7:00 PM, yet the employee who answered informed me she would only stay until 5:00 PM. I rearranged my schedule and canceled another appointment to arrive before that time. We arrived at 4:36 PM. At my previous visit, I had purchased a $200 package. Upon arrival, the employee was unable to locate this package under my daughter’s profile, which was extremely unsettling. Given the earlier issue with closing early, this raised immediate concern. The package was only found after I showed proof of payment via my bank transaction. This should never have been necessary. Throughout the appointment, the employee failed to engage with me as the parent and instead directed questions to my 13-year-old daughter, including asking her how cold she wanted the cryotherapy temperature. My daughter looked to me to answer, and I instructed the employee to set it to the coldest appropriate level. Despite this, the employee continued to avoid engaging with me directly. During the session, I noticed the cryotherapy chamber was positioned too low. My daughter is a competitive softball pitcher who practices daily and uses cryotherapy specifically for shoulder and arm recovery. I asked three times for the chamber to be raised to properly cover her shoulders. The employee repeatedly dismissed my concern, stating it was “fine,” until I firmly insisted. By the time the adjustment was made, there were only 46 seconds remaining, and my daughter was in the chamber for less than three minutes total. Additionally, the employee failed to perform a basic service step that has been standard at your location and others I have visited: she did not ask for or take the towel from my daughter once she entered the chamber, forcing a minor to hold it throughout the session. This is not only unprofessional but inappropriate. When I questioned this afterward, the employee claimed she saw my daughter remove the towel herself, which is not possible given the height of the machine relative to the chamber opening. Before leaving, I requested that a manager or owner contact me. As of today, 02/09/2026, no one has reached out. Given the multiple issues, misrepresented hours, inability to locate a paid package, lack of professional communication, failure to provide proper treatment, and no follow-up, I am requesting a full refund. I will be taking my business elsewhere to a facility that is professional, clean, and properly managed. Please contact me as soon as possible to confirm how this refund will be processed”

5 out of 5 stars★★★★★

“Absolutely amazing! This was my first time getting the whole body cryo and I felt instant relief after the three minutes. The team at Cryo Care were all extremely knowledgeable and answered all my questions. I’m definitely going to be purchasing their monthly membership and other services they offer.”