Rocky Mountain Chocolate Factory

5 out of 5 stars★★★★★

“Friendly fast service, nice selection of chocolates and fudge. Great quality, great gifts.”

1 out of 5 stars★★★★★

“Came here on a Friday night (3-20-26) and decided to enjoy a "tiger butter" caramel apple after the movies. The apple itself tasted good until I was nearly done and began eating the bottom of it. The flavor quickly went from sweet to BITTER! That's when I knew something was wrong and decided to turn my car light on. I was appalled to find something brown with wings at the base of the apple; where the skewer stick was poked in, under the peanut butter coating. I immediately spit out what was in my mouth and brought the remainder of the apple back into the store around 9PM. The young employee was rather nonchalant about the whole thing. When I asked if this type of thing's happened before she said something along the lines of "it has, but not often". Feeling disgusted, it was then I asked for a refund. She instead offered me a free apple in its place, but being disgusted I said no thank you. She later said only a manager could issue a refund and that I would have to come back during the week. I was then provided the manager's name, Lacey Shimming. That Monday (3-23-26) I returned, but the manager was not in. There was a different employee working this time. She was very sweet and compassionate. She was shocked at my story and asked to see my pictures. She immediately apologized, said this was unacceptable, and asked if she could take a picture of everything and text her manager. I said that was fine. She let me know the manager would be back on Wednesday and there until 4PM. I returned that Wednesday (3-25-26) and kindly asked to speak with the manager. The moment I started telling my story she immediately became hostile and aggressive! She shouted she already heard my story and how I was "aggressive towards her employees". She shouted "there was never a bug in my apple" and how they have a great track record with the county. She then shouted she "had already spoken with corporate" and pointing at a sign said there was absolutely "no refunds." Confused, I told her I work in customer service and there was no need to accuse me of anything unjustly. As a manager she could have easily reviewed cameras / footage as soon as she was made aware of a potential issue. She had nothing to say in response, other than "that's just what I heard". To prove my point I showed her a picture of the cockroach leg that was in the apple they sold me (the same picture in this review). I told her there was no need to be so hostile towards me. I felt verbally attacked and out of disbelief and desperation I took out my phone to document her behavior. She immediately shied away when she saw my phone and ran towards the back, yelling she was going to call security. I notified her I would be contacting the OC Health Care Agency to report this incident.”