Mochinut Santa Ana

3 out of 5 stars★★★★★

“I tried Mochinut for the first time today and wow, they are delicious. I'm a big donut guy and have tried most of the donut places around my area. These Mochinut donuts are towards the top in deliciousness if you like mochi. Soft, chewy, light and great flavors. You can't go wrong. Unfortunately they only had 3 types available to pick from which is quite different from their pics of multiple flavors. What they did have - glazed, churro and Choco churro were delicious. A little pricey but this place will be enjoyed only once in a while anyways. The other bummer was the service. Whoever owns this place needs to hire happier associates. The girl that helped me today had that "I don't want to be here helping you" face and attitude. Weird for such a happy looking shop and product. 5 stars for the DELICIOUS product. Minus 1 star for the limited selection and minus one more for the unmotivated associate. If I was the owner of this shop, I'd fix those 2 issues ASAP because there are a whole bunch more options out there with better service and equally delicious treats.”

5 out of 5 stars★★★★★

“This brown sugar boba is the goat”

1 out of 5 stars★★★★★

“I placed a pickup order, but there was basically no customer service at all. I ordered two dozen donuts, plus drinks and potato wedges. Since I needed to split everything among five families, I asked for a few extra boxes. However, the employee told me that would create too much waste and that the manager would not allow it. I asked her, “What if a customer only ordered four donuts — how would you package those?” She replied that they would charge an extra fee for additional boxes. On top of that, they gave me drinks without straws — even though the drinks had jelly in them. I honestly don’t know how they expected customers to drink or eat them properly. Terrible service overall. Definitely won’t be coming back.”